Axle Tuners LLC, a Texas limited liability company, also referred to herein as the “Company,” may offer promotions, rewards, contests, drawings, giveaways, incentives, prizes, and related opportunities from time to time.

These Promotional Program General Terms & Conditions, shortened herein as the “General Promo T&Cs,” apply to all Company promotional programs unless a specific program states otherwise.

Each promotion may also have its own program-specific terms, including its own name, offer details, active dates, purchase or service requirements, reward structure, redemption instructions, limitations, and exceptions. If program-specific terms conflict with these General Promo T&Cs, the program-specific terms control only for that specific program and only to the extent expressly stated, except that no program-specific terms may waive legal compliance, tax obligations, public-sector restrictions, anti-abuse provisions, or Company discretion unless expressly approved in writing by the Company.

No purchase is necessary to enter or win any contest or drawing.

Purchase-based rewards, discounts, incentives, loyalty points, rebates, customer offers, and similar commercial promotions are not contests or drawings unless expressly identified as such in the program-specific terms.

A purchase, work order, vendor setup, quote request, or business relationship with the Company does not guarantee winning any contest or drawing, and does not increase the odds of winning.

Contests, drawings, rewards, prizes, incentives, and promotional opportunities are void where prohibited by law, regulation, employer policy, or applicable business conduct rules.

Unless a specific promotion states otherwise, promotions are open only to legal residents of the State of Texas who are at least 18 years of age and who are employed full-time in the commercial vehicle, fleet, trucking, trailer, transportation, equipment, repair, maintenance, parts, or related commercial vehicle/equipment industry.

Proof of eligibility may be required before any reward, prize, incentive, entry, or other promotional benefit is awarded.

The following persons are not eligible unless expressly approved by the Company in writing:

Employees, contractors, owners, officers, managers, representatives, or agents of the Company;

Immediate family members or household members of the Company’s employees, contractors, owners, officers, managers, representatives, or agents;

Vendors, suppliers, subsidiaries, affiliates, or parties materially involved in administering, sponsoring, promoting, judging, or fulfilling the applicable promotion;

Parties currently involved in litigation, claims, disputes, or adversarial proceedings with the Company;

Government, municipal, public-sector, or quasi-public entities, employees, representatives, agents, or officials.

The Company reserves the right to determine eligibility in its sole discretion, except where prohibited by law.

Unless expressly approved by the Company in writing, promotions, rewards, prizes, incentives, giveaways, promotional items, and related opportunities are not available to government, municipal, public-sector, or quasi-public entities, employees, representatives, agents, or officials.

The Company intends for its promotions, rewards, incentives, prizes, giveaways, and related opportunities to fall within the policies of the companies, organizations, and other entities whose employees, contractors, representatives, or agents may receive them.

Each recipient is responsible, when applicable, for understanding and following their own employer’s or organization’s policies regarding gifts, rewards, contests, incentives, vendor relationships, conflicts of interest, outside compensation, and business conduct rules.

If a company, organization, or other entity, or an authorized representative of such entity, believes a prize, reward, incentive, contest entry, promotional item, or related opportunity is not allowed under its policies, that authorized representative may notify the Company in writing by emailing:

sales@axletuners.com

The email must have the subject line:

Policy Exception Notice — [Name of Entity]

A valid Policy Exception Notice should identify the entity to which it relates, the sender’s authority to act on behalf of that entity, the applicable policy concern, and the requested handling of future or pending prizes, rewards, incentives, contest entries, promotional items, or related opportunities.

In a Policy Exception Notice, an authorized representative may request one or more of the following:

1. That employees, contractors, representatives, or agents of the entity be declared ineligible to receive certain prizes, rewards, incentives, promotional items, or contest-related opportunities, but only to the extent such items directly affect the entity’s business operations, financial interests, or contractual relationships. The Company may decline or limit any requested restriction that it determines is unreasonable, impractical, inconsistent with applicable law, outside the requesting party’s authority, or not applied in a commercially reasonable and non-discriminatory manner;

2. That prizes, rewards, incentives, or promotional items be redirected to the entity, a department, a company-approved recipient, or another destination allowed under the entity’s policies for future prizes, rewards, incentives, or promotional items, provided that the entity or a designated representative provides reasonable and timely coordination allowing the Company to do so, and that the Company finds the directive reasonable and executable;

3. That prize, reward, incentive, or promotional item values be limited to a stated maximum amount;

4. That, for future prizes, rewards, incentives, promotional items, or contest-related opportunities only, such items be declined, cancelled, forfeited, or substituted;

5. That, where permitted by the entity’s policies and applicable law, the entity receive a credit toward future purchases with the Company in an amount equal to the lesser of $300.00 or the estimated retail value of the applicable prize or reward, while still allowing the eligible employee, contractor, representative, or agent to receive the prize or reward.

If an entity requests that an otherwise eligible person or persons be fully disqualified from receiving a prize or reward, and the prize or reward is not redirected or otherwise handled in a manner approved by the Company, the entity shall not receive compensation in place of the disqualified person.

The Company may rely on written instructions from an authorized entity representative regarding eligibility, redirection, forfeiture, substitution, policy limitations, or entity compensation.

The Company will make commercially reasonable efforts to honor properly submitted and accepted Policy Exception Notices. However, due to timing, data limitations, human error, third-party lists, public contact information, employee movement, and other practical limitations, the Company cannot guarantee that promotional opportunities, materials, communications, rewards, or related offers will never be inadvertently offered, sent, presented, or made available to an entity, or to its employees, contractors, representatives, or agents, after a Policy Exception Notice has been submitted.

For contests and drawings, the Company will provide a no-purchase method of entry unless the promotion is not a contest or drawing and is instead a purchase-based reward, loyalty program, discount, incentive, or other customer offer.

To enter a contest or drawing without a purchase, submit a written entry request by certified USPS mail, USPS mail with tracking, or another USPS trackable delivery method.

Each entry request must include a standard letter-sized envelope containing one all-white 3-inch x 5-inch card with the following information clearly and legibly printed in English:

Name of the contest or drawing;

Entrant’s full legal name;

Entrant’s eligible mailing address;

Entrant’s cell phone number;

Entrant’s email address;

Confirmation that the entrant is at least 18 years of age.

By submitting an entry request, the entrant agrees that the Company may use the entrant’s information to administer the applicable contest or drawing, verify eligibility, contact the entrant, prevent fraud or abuse, and fulfill any prize or reward.

Mail the entry request to:

Axle Tuners LLC

6772 Bellaire Drive

New Orleans, LA 70124

Unless a specific contest or drawing states otherwise, entrants may submit up to one no-purchase entry request per contest or drawing. The USPS postmark date must fall within the active dates of the applicable contest or drawing.

An entry request is not accepted, submitted, or received unless actually received by the Company. Proof of mailing, proof of tracking, delivery attempt, or USPS records do not constitute proof of receipt by the Company.

The Company is not responsible for lost, late, delayed, damaged, misdirected, undelivered, postage-due, illegible, incomplete, stolen, destroyed, or otherwise non-received mail or entry requests, including any error, delay, or failure by USPS or any other delivery service.

Entries that are incomplete, illegible, late, misdirected, damaged, postage-due, fraudulent, automated, duplicated, or otherwise non-compliant may be disqualified.

Entry requests received after the applicable contest or drawing has ended, prizes have been drawn, rewards have been processed, or the promotional period has closed may not be accepted.

Each promotion is valid only during its stated active dates.

Unless program-specific terms state otherwise, all required qualifying action must occur during the active period, including ordering, scheduling, quote approval, completion of qualifying service, entry submission, and any required redemption step.

Payment must be made according to the applicable invoice terms, and the Company may withhold fulfillment until payment is received.

Promotions, rewards, prizes, incentives, discounts, entries, points, coupons, rebates, pricing programs, and special offers may not be applied retroactively.

Unless program-specific terms state otherwise, an offer must be referenced, claimed, entered, or approved before the applicable purchase, service, quote approval, work order, or other qualifying action occurs.

Unless program-specific terms state otherwise, all purchase-based or service-based promotions are subject to Company approval, customer eligibility, account standing, invoice payment, service-area availability, technician availability, parts availability, site safety, asset accessibility, weather, operational feasibility, customer cooperation, and the Company’s normal operating procedures.

The Company may require payment in full before fulfilling any reward, prize, incentive, entry, or promotional benefit.

Unless program-specific terms state otherwise, promotions, rewards, prizes, incentives, discounts, entries, points, coupons, rebates, pricing programs, and special offers may not be combined, stacked, doubled, transferred, or used together.

If multiple offers could apply, the Company may decide which offer applies.

Unless program-specific terms state otherwise, all points, credits, prizes, rewards, incentives, entries, claims, promotional benefits, and related rights earned, issued, accrued, awarded, made available, or claimed through any Company promotional program are non-transferable, may not be assigned, sold, bartered, gifted, inherited, pledged, pooled, combined, merged, or shared, and may not be combined with the points, credits, prizes, rewards, incentives, entries, claims, promotional benefits, or related rights of any other person, customer, account, entity, location, affiliate, or related party.

Unless program-specific terms state otherwise, a person, customer, account, entity, location, affiliate, or related party does not earn, own, receive, or become entitled to any gift card, prize, reward, incentive, credit, points, entry, promotional benefit, or related right until all program requirements have been satisfied, the applicable claim has been properly and timely submitted, the Company has approved the claim, and the Company has issued the applicable item or benefit.

Until issued by the Company, any right to request, claim, redeem, receive, or be considered for a gift card, prize, reward, incentive, credit, points, entry, promotional benefit, or related right is only a conditional, revocable claim subject to these General Promo T&Cs, the applicable program-specific terms, and Company approval.

Unless program-specific terms state an earlier or later expiration date, all unissued points, credits, prizes, rewards, incentives, entries, claims, promotional benefits, and related rights expire on the earliest of:

1. The expiration date stated in the applicable program-specific terms;

2. Two years after being earned, issued, accrued, awarded, made available, or conditionally available; or

3. Two years after the participant, recipient, customer, account, or related commercial account has had no claim, redemption, qualifying purchase, paid invoice, service order, or other commercial account activity with the Company.

Expired points, credits, prizes, rewards, incentives, entries, claims, promotional benefits, and related rights are forfeited, have no cash value, and will not be reissued, reinstated, transferred, converted, credited, extended, or otherwise compensated unless the Company expressly approves otherwise in writing.

This section applies to claims, rights, points, credits, rewards, prizes, incentives, entries, promotional benefits, and related benefits before issuance by the Company. It does not shorten the legally required validity period of any gift card, gift certificate, or stored-value card after that item has been issued by the Company.

Prizes, rewards, incentives, promotional items, and related benefits are subject to availability, and may be changed, substituted, modified, or discontinued at any time without prior notice.

Brand names, product images, model names, logos, or descriptions used in connection with prizes or rewards are for identification, illustration, and prize-category reference only. Unless expressly stated otherwise, those brands are not sponsors, partners, endorsers, or affiliates of the Company.

Any pictured or described prize or reward may be substituted with a prize or reward of similar type, similar function, similar retail value, and/or another prize or reward selected by the Company in its sole discretion. Actual prize brands, models, colors, specifications, accessories, packaging, and availability may vary.

Prizes and rewards may not be converted to cash, transferred, exchanged, or redeemed for account credit unless expressly permitted under these General Promo T&Cs, program-specific terms, or written approval by the Company.

Unless program-specific terms state otherwise, rewards, prizes, incentives, gift cards, points, entries, and other promotional benefits are fulfilled in the manner, timing, and format selected by the Company.

The Company is not responsible for lost, stolen, expired, unused, misdirected, blocked, or inaccessible gift cards, rewards, prizes, incentives, or promotional benefits after issuance, except where required by law.

Contest or drawing winners may be selected by random drawing, performance criteria, reward tier, promotional milestone, or another method described in the program-specific terms.

For contests or drawings, program-specific terms may state the number of available prizes, approximate retail value, method of winner selection, and odds of winning or how odds are determined. Unless stated otherwise in the program-specific terms, odds of winning depend on the number of eligible entries received.

Unless stated otherwise in the program-specific terms, if an eligible person is selected as a winner in a contest or drawing, that person may receive only one prize from that contest or drawing. If the person has multiple entries, and more than one entry is drawn, the person will receive only the first prize for which the person is drawn. Any later-drawn entry for that same person in the same contest or drawing may be disqualified, disregarded, or redrawn at the Company’s discretion.

Potential winners may be contacted by phone, text, email, mail, or through their employer or company representative. Failure to respond within the time requested by the Company may result in disqualification, prize forfeiture, or selection of an alternate winner.

The Company may require proof of identity, Texas residency, age, employment, industry eligibility, employer authorization, tax documentation, or other information before awarding any prize, reward, incentive, or promotional benefit.

Recipients are solely responsible for any applicable federal, state, or local taxes, fees, reporting obligations, or consequences related to receiving a prize, reward, incentive, or promotional benefit.

If the value of a prize, reward, incentive, or promotional benefit requires tax reporting, the recipient must provide all required personal information and completed tax documentation to the Company before receiving it.

Failure or refusal to provide required tax information may result in forfeiture.

Participants, recipients, customers, employees, employers, and related parties may not manipulate, misuse, abuse, duplicate, split, misrepresent, or otherwise attempt to improperly increase, trigger, preserve, transfer, or claim any offer, reward, prize, incentive, entry, or promotional benefit.

The Company may modify, suspend, cancel, extend, terminate, revoke, substitute, deny, or disqualify any promotion, reward, prize, incentive, discount, entry, participant, recipient, customer, account, invoice, work order, transaction, or related benefit at any time, in its sole discretion, with or without notice, except where prohibited by law.

The Company may disqualify any entrant, participant, winner, recipient, customer, or related party who violates these General Promo T&Cs, violates program-specific terms, submits false or misleading information, attempts to manipulate or abuse a promotion, acts in bad faith, violates employer policy, or otherwise interferes with the fairness, purpose, or integrity of the promotion.

By entering, accepting, or participating in any promotion, entrants, participants, recipients, and customers acknowledge that they have read, understand, and agree to be bound by these General Promo T&Cs and the program-specific terms of the applicable promotion.

All promotions, rewards, contests, drawings, giveaways, incentives, prizes, and related opportunities are offered by:

Axle Tuners LLC

6772 Bellaire Drive

New Orleans, LA 70124

sales@axletuners.com